Beyond your customers’ expectations

the software to revolutionise
your contact centre

Boost

your contact centre’s
productivity

You’ve
never had

such a wide vision of your customers

Concentrate on the task in hand

and let us take care of the rest

Our software suite
becomes your service

Control

your contact centre’s
cross-channel activity
accurately

Your multi-channel data is

precious

Akio takes care of it

Measure

your performance thanks to a
complete analysis of your data

The unified customer experience management software

Voice

Expert management of your telephone activity within an unrivalled range of modules.

Incoming calls, Outgoing calls,
Interactive voice response

Web

The guarantee of high performance online reception and assistance.

Web self-service, Web call-back
Virtual agent, Social networks

Akio Agent Desktop

The customised and multi-channel
desktop for your advisers

Written

The assurance of managing common customer relationship channels effectively.

Emails, Chat, Letter, Fax

Mobile

High quality customer service accessible permanently from your contacts' mobile.

SMS, Chat, Web call-back

Akio Smart Router

Akio Knowledge BaseThe shared knowledge base lets you store and list all the responses that are suitable to each contact channel.

Akio Report ManagerThe multi-channel statistics engine provides all the indicators you need to control your activity in real time.

Akio Contact Manager Centralises all the information and interactions with a customer from their first contact, regardless of the media.

Akio Agent DesktopThe unified interface to manage customers’ incoming interactions.

Akio Smart Router Akio’s routing engine lets you guide systematically and intelligently all incoming flows to the right skills, depending on their availability.

Quality of service

qualité de service

100%

of questions
are answered

Activity

activité

+25%

conversion rate

Performance

Performance

+50%

of contacts
handled per adviser

The Akio software

One interface - Several channels
Several interactions - One multi-channel history
Customer data - A single unified contact file
Cross-channel statistics - Unified reporting

ecran auic

Ask for a personalised
demonstration

with an Akio expert

Personalised demo

Some of our loyal customers...

News

2013-03-25

Akio Day: the date of the customer experience management

2013-03-19

Visit Akio at the Stratégie Clients exhibition from the 16th to the 18th of April 2013

2013-03-18

Akio expands its offer with a CRM social solution

all the news

Customer testimonials

Brandalley

BrandAlley increases its customer service department’s performance with Akio Mail Center Brandalley ...

GIC

Le GIC improves its quality of service with Akio Contact Center Founded in 1955 by the Caisse des Dép ...

Testimonials by business type

Bank / Finance / Insurance Industry / Services E-commerce / Retailers Mutual / Health Publishing / Media / Press Public sector Hospitality / Tourism / Leisure Telecom

F.A.Q.

Frequently asked questions

Email

Contact us by mail

Web call-back

Ask to be called back

Bonjour ,comment puis-je vous aider ?

Bonjour

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis eu consectetur urna. Curabitur quis nulla eros, ut cursus nisi. Quisque pulvinar elit id augue suscipit at vulputate est tempor. Ut tempor venenatis risus, in egestas diam hendrerit molestie. Pellentesque elementum, urna nec elementum imperdiet, risus leo tristique massa, eget dapibus mi mi vitae tortor.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis eu consectetur urna. In egestas diam hendrerit molestie. Pellentesque elementum, urna nec elementum imperdiet, risus leo tristique massa, eget dapibus mi mi vitae tortor.

Validate